I just received a phone call from Dell that, since I live in a “remote area,” they cannot provide the next day warranty service that came with my new computer. They tell me that they are willing to repair my computer. I refused, brusquely, but not impolitely.
I posted the following in the Dell community forum this morning:
After more than a month of trying to get warranty service, I surrender. This morning, I purchased a new laptop computer. I can no longer wait for service. I teach for three colleges online and functioning without one has been a nightmare.
And, no, it was certainly not a Dell.
Your warranty and service support is non-existent. Your “techs” and social media are useless. How you can function as a business, selling products for which you can’t even provide the warranty you sold me, is unconscionable.
I suspect that you will not refund my purchase, and that is just a further indication of what a fly-by-night organization you run.
I doubt that I will get anything more out of this. But, I also doubt I will ever buy one of their products again…