The official Dell apology count is now 9. This, however, brings me no closer to having my system replaced or repaired.
Apparently, the two last conversations, one with a social media rep and one with the person who handles their community forum, have led to me to believe that the warranty expires next August and they’re trying to hold out until then. (That’s being facetious, but I suspect that will be the end result.)
My service file was indeed closed. Apparently, this is because I didn’t send it back within 10 days of it being booked. Since I am still waiting for the packing box and information they told me I had to send it in for a month now, I’m not that willing to accept the blame for that and pointed it out. I have yet to hear back on that one.
Also, the forum manager has said no refund since I’ve had the unit for more than 30 days. The fact that it arrived on the 15th of August and I’ve been trying to get it repaired for a month seems to have no relevance to that at all. I’ve asked to have it escalated to someone who has the authority to override that. I have yet to hear back on that one, too.
Oh, well. I’ve already ordered my new laptop. I pick it up Tuesday morning. I have, however, gotten rather tired of backing up and reconfiguring new computers in the last little while, though.
As I note, I did check my warranty. I am supposed to have next day, on site warranty repair. Maybe I should be insisting they send a tech from Vancouver or Prince George to repair it…