Doug's Blog

Home » Fishing » A new horse or a new cart?

A new horse or a new cart?

September 2014
« Aug   Nov »


Twitter Updates

  • RT @HeerJeet: "Lynch mob" is an interesting way to describe a group of people dealing with the fact that their sons, daughters, students an… 6 hours ago
  • RT @TabathaSouthey: Ezra Levant would like you to invest your retirement savings in Rebel Media. I offer some alternatives. My column this… 7 hours ago
  • RT @JTSantucci: BREAKING – In a letter obtained by @ABC News, former Trump campaign aide Rick Gates tells family and friends he has “had a… 8 hours ago
  • RT @Mikeggibbs: Praising Billy Graham and demanding a period of silent respect is the height of privilege. He was a bigot. He hurt people… 8 hours ago
  • Happy Heritage Day! I get to spend much of my day off behind the snowblower. 8 hours ago

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 787 other followers


Well, my parts request just took a funny turn today. I got an email from Rapala this morning. The email was forwarded including a previous mail from someone else in Rapala to send a parts diagram. The part of the email directed to me asked for my mailing address, including a full address if I had a PO box.

I responded with my address and then thought for a minute. Couldn’t they just have emailed me a PDF? I thought about emailing back suggesting that after work.

I actually got off work early. A water main was broken and they had to shut off the water at work. We all got sent home and the college was closed. I checked my email to send a request that they just email me a PDF if possible. What I got was this:

Hi Doug,
Mailed out one MGII reel. Final warranty/replacement.
Kind regards,


I was a wee bit surprised. I would have been quite content with repairing it. Suffice to say, I’ve repaired enough reels in my time. The reel was less than a year old, but I never even mentioned my emails.

So, I may not give Rapala huge marks for ongoing maintenance help, but they do score well in the customer service area…



Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: